At Melissa Jane, we understand the importance of getting your handmade polymer clay earrings and 3D printed clay cutters to you in a timely and secure manner. That’s why we offer a range of delivery options to suit your needs. Read on to learn more about our shipping choices:

Standard Shipping

Our standard shipping option is the most cost-effective choice for most orders. Within major areas of South Africa the standard delivery cost is R60, but can be affected by the size of your order. (but to be honest if you were ordering enough for it to cost more, you’d probably be getting free delivery 🙂
Here are the key details:

  • Delivery Time: Your order will typically be delivered within 5 business days after it’s been processed and shipped.
  • Tracking: Standard shipping orders come with basic tracking information, allowing you to monitor your package’s progress.
  • Shipping Cost: Shipping fees vary depending on your location and the total weight of your order. The exact cost will be calculated at checkout.

Local Pickup

For customers in our local area, we offer the convenience of local pickup. Here’s what you need to know:

  • Location: You can pick up your order at our physical location in Fourways, Johannesburg. Please note hours for pickup are Mon-Fri, 8am-5pm.
  • Processing Time: We’ll notify you by email when your order is ready for pickup. Please wait for this confirmation before visiting our location.

Free Local Delivery

We’re delighted to offer free local delivery for orders over R 1000 within our local area. Here are the specifics:

  • Eligibility: Orders totalling R1000 or more are eligible for free local delivery.
  • Delivery Time: Expect your order to be delivered within 3-5 business days after it’s been processed and shipped.
  • Tracking: All free local delivery orders come with tracking information, so you can keep track of your package’s journey.
  • Location: Free delivery is available within South Africa.

International Shipping

We are able to offer international shipping to customers around the world. Here are the specifics:

  • Delivery Time: International delivery times can vary widely based on your location and local customs processes. Please allow 14 business days for your order to arrive after it’s been processed and shipped.
  • Tracking: All international orders come with tracking information, allowing you to follow your package’s route until it reaches your doorstep.
  • Customs and Duties: Please note that international customers are responsible for any customs fees, taxes, or import duties imposed by their respective countries. These charges are not included in the product or shipping costs.

Order Processing

Please keep in mind that our processing times may vary depending on product availability and order volume. You can expect an email confirmation with tracking information once your order has been shipped.

Contact Us

If you have any questions or need further information about our delivery options, please don’t hesitate to contact our customer support team at [[email protected]]. We’re here to assist you in any way we can.

Thank you for choosing Melissa Jane for your earring and clay cutter needs. We strive to provide you with exceptional products and service every step of the way.